Shipping costs depend on your location and the size of your order — but we aim to keep it simple and transparent.

Shipping fees are calculated at checkout, so you'll see the exact cost before you complete your order.

• We offer free shipping on all orders over €40 — no discount code required. If your order qualifies, free shipping will be automatically applied at checkout.
• For smaller orders (under €40), a standard shipping fee will apply based on your delivery address and the shipping method selected.
• All packages are shipped with tracking, so you can follow your order from our workshop to your door.

If you have any questions about shipping costs for your specific location, feel free to contact our support team — we're happy to help clarify before you place your order.

Because all of our products are made to order, delivery takes a little longer than mass-produced items — but we do our best to get your order to you as quickly as possible.

Estimated delivery times are calculated at checkout based on your shipping address and selected delivery option.

• In most cases, orders are delivered within 7 to 10 business days after purchase.
  This timeframe includes:
• Production time, since we create each item specifically for your order
• Packaging and quality check
• Shipping and transit time with tracked delivery
• Please note that during busy periods (like holidays or sales), production may take slightly longer. But we’ll always keep you updated via email and provide tracking once your order ships.

We currently ship to the following countries:

• Germany
• France
• Belgium
• Netherlands

If you're located in one of these countries, your shipping options and delivery estimates will be shown at checkout. All shipments include tracking so you can follow your order every step of the way.

We’re working on expanding our shipping zones in the future — if you're outside these areas and interested in ordering, feel free to contact us and we’ll see what we can do!

Because all of our products are made to order, we’re unable to accept returns. Each item is custom-made just for you, so we can’t resell returned items. However, your satisfaction is very important to us — which is why we offer a flexible exchange option.

Here’s how it works:

You have 30 days from your order date to request an exchange.
Exchanges are available for:

• A different size or item
• Store credit for a future purchase
• If your item hasn’t been customized (e.g., no personalized text or logo), we may be able to issue a refund instead — just reach out to our support team.

Yes, absolutely. We want you to be happy with your order, and we understand that sometimes things don’t fit quite right or turn out differently than expected — especially with made-to-order products. That’s why we offer a 30-day exchange window from the date of your order.

Here’s what you need to know about exchanges:

You can request an exchange if:

• The size doesn’t fit
• You received the wrong item

You’ll have the option to:

• Exchange for a different size, color, or product
• Receive store credit to use at a later time

Please reach out to our support team in case of any questions.

We offer a variety of secure payment options at checkout, so you can choose what works best for you. Currently, we accept:

• Credit & Debit Cards (including Visa and Mastercard)
• PayPal
• Apple Pay
• Google Pay

If you run into any issues while checking out, feel free to reach out to our support team — we’re here to help!

At CustomFlow, we strive for transparency in pricing. Here’s how the cost of your order is calculated:

• Clothing Item Price: The base price of your order is determined by the type of clothing item you choose. Each item has a set price based on the style, material, and size.
• Customization Costs: If you choose to personalize your item (e.g., adding text, logos, or images), an additional fee will apply for the customization. The price for customization depends on the complexity of the design and the type of embroidery or print.
• Quantity Discounts: If you order more than one item, we offer quantity discounts that lower the price per item as you increase your order size. The more items you buy, the bigger the savings!
• Shipping and Additional Fees: Shipping costs will be calculated at checkout based on your location and order details. If your order exceeds €40, free shipping will be applied automatically.

All fees will be transparantly shown at checkout.

Yes, we offer both customized and blank samples for larger orders, so you can ensure the quality, colors, and sizing meet your expectations before making a bigger purchase.

• Samples for larger orders: If you’re planning to order 20 pieces or more, you can request a sample (either customized or blank). This allows you to check the quality, colors, and sizing of the product before placing a larger order.
• No large order yet? No problem! If you don’t have a large order planned but still want to see a sample, we’re happy to help! Just reach out to our customer service team, and we’ll assist you in arranging a sample.

Samples are a great way to ensure you’re fully satisfied with your order, especially for bulk purchases, so feel free to reach out with any questions!